Maldives Post always ensures that every needed measure is taken into consideration of safeguarding and delivering the goods to the recipients without damaging or either occurring any kind of loss.
The information contained in this document provides only a basic outline of your Dhahanaa protection and, as such, it is not intended to be a complete and accurate representation of all the terms including conditions and exclusions contained in the policy to which it relates. Furthermore, nothing contained in this document is intended to replace or amend the provisions of the policy to which it relates.
Voyage
From the time the subject matter insured is delivered to Maldives Post designated warehouse in USA or China (as the case may be) to Maldives address as stated in the consignment note.
Important Notice: Maldives Post does not insure certain items. Please refer to the goods excluded list.
Interest insured
On all general merchandise but excluding items listed under lists A, B and C:
List A - List of negotiable documents:
• Banker’s drafts, bank notes
• Bearer bonds
• Bills of exchange
• Cheques
• Debentures
• Dividend warranties
• Promissory notes
• Share certificates
• Share warrants
• Travellers cheques
• Treasury bills
List B - Export restrictions/prohibitions
• Dangerous goods
• Explosives
• Flammable gas - ignites when leaking, aerosols, etc
• Flammable liquid - low flash-point, emitting flammable vapour
• Flammable solids
• Oxidising substances - e.g. organic peroxides
• Toxic substances - to contact & consumption
• Radio actives
• Corrosives
• Magnetized materials - affecting navigation
• Living plants & animals
• Perishables
• Narcotics & psychotropic substances
• Endangered species of wildlife & their by-products
• Obscene or immoral articles, publications, video tapes/discs & software
• Seditious & treasonable materials
• SReligious materials offensive to Islam
• Live pigs
• Idols (for worship)
List C - Other excluded items
• Jewellery above $1000
• Watches above $1000
• Stamps
• Money
• Precious stones or gems
• All food stuff
• Antiques
• Works of art
Key policy exclusions
You are advised to read the full text of the above policy exclusions. These are available for inspection at eTukuri. Please note that the following risks are not covered:-
1. Loss damage or expense attributable to willful misconduct of the assured;
2. Ordinary leakage, ordinary loss in weight or volume, or ordinary wear and tear of the subject matter insured;
3. Loss damage or expense caused by inherent vice or nature of the subject matter insured;
4. Loss damage or expense proximately caused by delay, even though the delay is caused by a risk insured against;
5. Loss damage or expense arising from any hostile use of any weapon employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter;
6. Loss damage or expense caused by insufficiency or unsuitability of packing or preparation of the subject matter insured (packing shall be deemed to include stowage in a container or lift van but only when such stowage is carried out prior to attachment of this Dhahanaa or by the Assured or their servants);
7. Rust, oxidation and discolouration absolutely;
8. Excluding bending, denting, scratching and twisting absolutely;
9. Electronic date exclusion clause;
10. Information technology hazards clause;
11. Institute cyber-attack exclusion clause 10.11.03 CL.380;
12. Termination of transit clause (terrorism)
In addition to the exclusions set out in the policy, you are advised that the Dhahanaa of the subject matter does not cover loss damage or expense caused by:-
1. Confiscation or detention of the subject matter by custom house or other officials or authorities;
2. Mechanical and electrical derangement unless accompanied by visible external damage;
3. Any consequential losses
Period of cover
The Dhahanaa of the subject matter attaches from the time you make full payment of the Dhahanaa premium on eTukuri USA and/or eTukuri China website (as the case may be). The Dhahanaa of the subject matter continues, unless provided otherwise in the policy, during the ordinary course of transit, and terminates either on delivery to the address stated in the consignment note or until such other period stipulated in the policy, whichever shall first occur.
The signature on the “Proof of delivery” copy of the consignment note and/or any such document issued by the destination country’s delivery agent shall be conclusive proof of safe delivery.
Minimizing losses
It is your duty, the duty of your addressee, and/or your servants or agents in respect of the loss recoverable under Dhahanaa:-
1. to take such measures as may be reasonable for the purpose of averting or minimizing such loss;
2. to ensure that all rights against carriers, bailees or other third parties are properly preserved or exercised
Procedure for claims
1. All enquiries relating to claims are to be submitted to customer service via +960331555, +960332447 or
[email protected]br />Operating hours (Maldives Post) are as follows:
Sunday – Thursday: 8.00am – 4.00pm
Saturday: 10.00am – 3.00pm
2. When submitting the claim, all relevant documents must be enclosed, including but not limited to the following: -
2.1 Original eTukuri USA, or eTukuri China consignment note/tracking information and payment advice;
2.2 Original invoices or purchase receipts of the subject matter insured;
2.3 Survey report or other documentary evidence showing the extent of the loss or damage of the subject matter insured;
2.4 Original repair bills/replacement invoices;
2.5 All correspondence exchanged with any third party responsible or potentially responsible for the loss
or damage of the subject matter
3. You and/or your addressee shall not give clean receipts except under written protest, when there is apparent damage (including any damage to the packing) to the subject matter insured.
Complying with the above procedure shall be condition precedent to eTukuri liability under Dhahanaa.
The above are not the full terms and conditions of the open cover issued by eTukuri to Maldives Post and in force at the material time. In case of any inconsistency between the policy and the open cover, the open cover shall prevail. You are advised to refer to eTukuri for further details.
Governing law
Dhahanaa is subject to and shall be governed by Maldivian Law. Any claim or other dispute hereunder shall be determined exclusively by Maldivian courts unless eTukuri otherwise agrees in writing.
Premiums payable, limits of liability and excess
With effect from 1 May 07:-
1. All premiums# payable will be based on 3% of the declared item value subject to a minimum premium# of $10 for each consignment note with destination, Maldives. Declared item value shall include, but not limited to, cost of the item, any Dhahanaa purchased for the local shipping to Maldives Post designated warehouse in USA, or China (as the case may be), local shipping charges to Maldives Post designated warehouse in USA, or China (as the case may be) and any other applicable charges paid.
2. Limits of liability of each consignment note will be MVR 50,000. The basis of valuation of any loss or damage to the subject matter or any such expense incurred related thereto is set out in the policy.
3. Nil excess will apply for each consignment note.
##Premium(s) refers to Dhahanaa premium and administrative fees payable.
Duty of disclosure
In addition to providing all basic information necessary to enable eTukuri to place the risk, you must ensure that you are complying with your legal duty of disclosure of all material matters relating to the risk. In particular, you must satisfy yourself as to accuracy and completeness of the information you provide to eTukuri.
In this respect, you must provide all information relating to the risk, whether favorable or not, which would influence the judgment of a prudent insurer in determining whether he will take the risk, and, if so for what premium and on what terms.
If all such information is not disclosed by you, eTukuri has the right to void the Dhahanaa contract from its commencement which may lead to claims not being met.
